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Warranty & Returns



Customer Satisfaction Promise

You may return any unused item for a full credit within 30 days of purchase. The item must be returned in brand new, completely unused condition, and include all original packaging, manuals, accessories and any promotional items. Items that have been used are not returnable for a refund. Return shipping costs are the responsibility of the Purchaser. A Return Merchandise Authorization (RMA) number must be requested within 30 calendar days from the original date that the item was paid for, and we must receive the item no later than 15 days from the RMA issue date. Exception: International Purchasers will not be refunded the original shipping charges. [Back to Top]

Buyer's Remorse

If you change your mind or decide not to purchase after you have already paid for an item, please contact us immediately. We will make every effort to stop the shipment of your item. If the item has already shipped, or cannot be stopped, simply refuse the item at the time of delivery. Upon our stoppage or return receipt of the item, you will be issued a full refund less the original and return shipping expenses. If the item was sold with free shipping, then the cost listed online at USPS or UPS for that item's weight, size, and destination will be charged as the original shipping amount. This policy will also apply to any items refused at delivery in which were not first contacted, and any international items in which the Purchaser fails to clear customs for any reason. [Back to Top]

Shipping Damage

If upon receipt of your purchase you see visible damage, or suspect concealed-damage, you must notify the shipping carrier at the time of delivery, however DO NOT REFUSE THE DELIVERY; doing so will cause shipping charges to be incurred and limit our ability to help you. If you have not purchased insurance, shipping damage is not covered, however please email us anyway; we can offer help in many cases. If you have purchased insurance, please immediately notify us of the damage and we will assist in processing the claim. You must retain the original packaging, and please note that the product may need to be inspected for claim approval. All shipping damage claims, including concealed-damage claims must be made within 72 hours of the item’s delivery. Any claim reported after that period will not be honored. [Back to Top]

Dead on Arrival

In the rare event that your items arrives in non-working order (DOA), return the item to us, and upon receipt and inspection of the item, we will replace the item, or issue a full refund at our discretion. In order for an item to be considered DOA, Purchaser must inspect and test the item and notify us of any DOA claim within 72 hours of the item’s initial delivery. We will issue a Return Authorization (RMA) number and provide instructions for the item’s return. The item must be returned in its original packaging, and include all manuals, accessories and any promotional items. Purchaser will be responsible for the shipping cost to return the item to us. We reserve the right to inspect and test all DOA merchandise. If the returned merchandise tests functional, then Purchaser’s will be responsible for return shipping costs back to them, otherwise we will pay for return shipping of the replacement. (International Purchasers will be responsible for all shipping charges, back and forth) Cosmetic blemishes or missing/broken parts on any item do not qualify for free DOA return shipping, as replacement parts for almost all items are available. [Back to Top]

General Terms

For questions regarding our return policy, or to obtain a Return Merchandise Authorization (RMA) number, please contact us at service@elitevibration.com. No returns will be accepted without a valid RMA number. The RMA number must be inside the shipping carton of the returned item, but must not be written on the product's factory packaging. Please also include a description of the problem. To protect against damage, please ensure the returned merchandise is packaged in its original packaging material. All returns must be received by us no later than 15 days from the RMA issue date. We will credit you in the same manner as your original payment, within 3 business days of receiving the returned item. There will be a charge for missing or damaged parts and/or packaging. Used items are not returnable, however in some cases we may agree to accept a used return; in this case, restocking and/or other fees may apply. Please note that time periods given are firm, and exceptions cannot be made. [Back to Top]